We’ve all heard the axiom that “it’s not always what you say… rather it’s how you say it”. I believe this to be absolutely true. The way that you deliver your message has a direct impact on the perceived content of the message.
Just today I hung up the phone and commented to an acquaintance that “she sure sounded like she knew what she was talking about!” Why would I have this impression? It was likely because this companies’ receptionist spoke with energy and in a very positive tone. Every syllable she uttered seemed to say “I believe”.
Tone and volume can set the stage for everything from your working relationships with fellow employees to your presentations and individual conversations.
Some first impressions are made so quickly that a mulligan is not possible. Do your best to be mindful of your tone each and every time you greet someone, whether it be in person or on the phone. All involved will be better off for your having done so.
Tom Jennings
